Privacy Policy

1. Introduction

Welcome to TheCoop. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information:

• Account Information: Name, email address, phone number, city
• Payment Information: PayPal email, Venmo username, or phone number for Zelle payments (we do not store credit card information)
• Business Information: Business name, address, category, contact details, business registration information

Usage Information:

• Check-in history and timestamps
• Stars earned and rewards redeemed
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process rewards and cashback payments
• Send you service-related communications
• Verify your identity and prevent fraud
• Analyze usage patterns to improve user experience
• Comply with legal obligations
• Send promotional communications (with your consent)
• Provide customer support

4. Information Sharing and Disclosure

We may share your information with:

Participating Businesses:

When you check in at a business, that business can see your name and check-in history at their location only.

Payment Processors:

We share payment information with PayPal, Venmo, or Zelle to process your cashback rewards.

Service Providers:

Third-party vendors who help us operate our Service, such as hosting providers and analytics services.

Legal Requirements:

We may disclose your information if required by law or in response to valid legal requests.

Business Transfers:

In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure password hashing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Account data is retained until you request deletion, after which we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from promotional emails
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at [email protected]

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze how you use our Service
• Improve our Service and user experience

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

11. International Users

If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]